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\chapter{Overall design}
\section{System overview}
-\textit{Short description of what the systems's function is and any important background or constraints}.
-TCCRMS enables the organization to beter serve their customers through the introduction of reliable process and procedures of interacting with those customers.
-The following functions are It shows customer details to the employee when the customer is calling.
+TCCRMS enables the organization to better serve their customers
+through the introduction of reliable process and procedures of
+interacting with those customers.\\
+The system will support or automate the tasks in the insurance
+proposal and/or an insurance policy making process. It provides
+detailed information about the client, claims and payments, to
+employees. Employees will also use this system to track and manage
+there own careers and those of other employees.\\
+The system will be build from scratch, because this isn't an update
+of an earlier system.
\section{Stakeholders}
-\textit{Who the users of the system are and maybe their concerns or relevant views}.
+The system has a couple of stakeholder groups.
+
+The first group consists of the users of the system. This group
+contains the sales representatives, clients (via website),
+administrative personnel and the business department. The main
+purpose of this document for this group is to show that every
+requirement is adequately provided by the system. The sequence
+diagrams are the views for this particular group.
+
+The second group are the people who will maintain the system. The
+main purpose of this document for this group is to show how the
+system is build and deployed, so it can be understood and
+maintained. The logical view shows how the system is divided into
+classes and describes the functionality of the the system. The
+deployment view shows where each component or layer will be
+installed.
+
+The third group are the developers who will implement the system.
+The main purpose of this document for this group is to show what has
+to be implemented. The logical view shows the functionality that
+should be implemented.
+
+The last group consist of the managers who will divide the work,
+assign development teams and must calculate project metrics. The
+main purpose of this document for this group is to show how the
+system can be divided into smaller subsystems. The development view
+shows how the system can be divided.
+
+
\section{View template}
This is a description of the template of used to describe all of the views.
@@ -32,9 +67,8 @@ The assumptions part will describe any assumptions reflected in the design.
\section{Chosen views}
-\textit{Rationale about the chosen views}.
+See \textit{stakeholders} section for explanation of chosen views.
\section{Mapping between views}
\textit{relationships among the views}
-