\chapter{Introduction}

\section{Purpose}
The purpose of the Architectural Design Document (ADD) is to describe the basic system design for the software to be made in this project. Furthermore the ADD defines a decomposition of the software system into components and the distribution of these components over the hardware. It also defines the external interfaces of the system.

\section{Scope}
The system being developed will be called TCCRMS. TCCRMS enables organizations to beter serve their customers through the introduction of reliable process and procedures of interacting with those customers. This CRMS in specific will improve the company's strategic position.

\section{List of definitions}


% THE DEFINITIONS OF ALL USED TERMS, ACRONYMS AND ABBREVIATIONS.

\begin{tabular}{|l|l|}
\hline

\textbf{ADD} & Architectural Design Document\\

\textbf{CRMS} & Customer Relationship Management System\\

\textbf{UR} & User Requirements\\

\textbf{URD} & User Requirements Document\\

\textbf{SR} & Software Requirements\\

\textbf{TCCRMS} & TOTAL COVER CRMS\\


\hline

\end{tabular}

\bibliographystyle{plain}

\bibliography{add}
% referenties naar IEEE1471 en kruchten 4+1 model toevoegen.

\section{Overview}

\newpage
