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\chapter{Abstract}
This document contains the Architectural Design for the TOTAL COVER
Customer Relationship Management System (TCCRMS).
The architectural design of TCCMRS was constructed from the Software
Requirements as stated in the [URD].
The document structure is based on the IEEE 1471 standard \cite{IEEE1471} and the
Kruchten 4+1 standard \cite{Kruchten4plus1}.
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