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<HTML xmlns:fo="http://www.w3.org/1999/XSL/Format"><HEADER><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><STYLE>
<!--table
{mso-displayed-decimal-separator:"\.";
mso-displayed-thousand-separator:"\,";}
-->
</STYLE></HEADER><BODY><TABLE BORDER="1"> <TR BGCOLOR="lightgrey">
<TD COLSPAN="6">
<CENTER><B>Roles</B></CENTER>
</TD>
</TR>
<TR BGCOLOR="lightgrey">
<TD />
<TD COLSPAN="5">
<CENTER><B>Utilization Rate</B></CENTER>
</TD>
</TR>
<TR BGCOLOR="lightgrey">
<TD />
<TD>
<CENTER><B>Mean</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 99%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 99%</B></CENTER>
</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Warehouse Employee</B></TD><TD>0.99437622386885882</TD><TD>0.96592922070496623</TD><TD>1.0228232270327515</TD><TD>0.94385558983462325</TD><TD>1.0448968579030944</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Warehouse Manager</B></TD><TD>0.47881748206661606</TD><TD>0.39210869390809411</TD><TD>0.56552627022513802</TD><TD>0.32482646484519728</TD><TD>0.63280849928803484</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Store Employee</B></TD><TD>0.9909789296113527</TD><TD>0.97144721456332306</TD><TD>1.0105106446593823</TD><TD>0.95629145753151856</TD><TD>1.0256664016911867</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Administrative Employee</B></TD><TD>0.99047554279656025</TD><TD>0.97465237294308582</TD><TD>1.0062987126500347</TD><TD>0.96237428486006193</TD><TD>1.0185768007330585</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Administrative Manager</B></TD><TD>0.88395437145280586</TD><TD>0.7747386700709209</TD><TD>0.99317007283469083</TD><TD>0.68999206025546922</TD><TD>1.0779166826501425</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Chauffeur</B></TD><TD>0.57981902979979882</TD><TD>0.41825119139718281</TD><TD>0.74138686820241484</TD><TD>0.29288161187165568</TD><TD>0.86675644772794191</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Logistics Manager</B></TD><TD>0.99497960399033158</TD><TD>0.98316890001021395</TD><TD>1.0067903079704492</TD><TD>0.97400431003657084</TD><TD>1.0159548979440922</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Manager</B></TD><TD>0.10969903150566032</TD><TD>0.07776668135545442</TD><TD>0.14163138165586622</TD><TD>0.052988573588628005</TD><TD>0.16640948942269262</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>System</B></TD><TD>0.074541174293606904</TD><TD>0.067362328322837922</TD><TD>0.081720020264375887</TD><TD>0.061791857678853243</TD><TD>0.087290490908360566</TD>
</TR>
</TABLE>
<TABLE>
<TR />
</TABLE>
<TABLE BORDER="1">
<TR BGCOLOR="lightgrey">
<TD COLSPAN="16">
<CENTER><B>Activities</B></CENTER>
</TD>
</TR>
<TR BGCOLOR="lightgrey">
<TD />
<TD COLSPAN="5">
<CENTER><B>Queue Time</B></CENTER>
</TD>
<TD COLSPAN="5">
<CENTER><B>Work Time</B></CENTER>
</TD>
<TD COLSPAN="5">
<CENTER><B>Cost</B></CENTER>
</TD>
</TR>
<TR BGCOLOR="lightgrey">
<TD />
<TD>
<CENTER><B>Mean</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 99%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 99%</B></CENTER>
</TD>
<TD>
<CENTER><B>Mean</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 99%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 99%</B></CENTER>
</TD>
<TD>
<CENTER><B>Mean</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 99%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 99%</B></CENTER>
</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Start Pocess</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>AND-Split 2</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Receive Goods</B></TD><TD>46.873501237778378</TD><TD>30.249950223783848</TD><TD>63.497052251772907</TD><TD>17.350801349536727</TD><TD>76.396201126020031</TD><TD>5.1759519362997608</TD><TD>4.9090683342783166</TD><TD>5.442835538321205</TD><TD>4.7019783261523864</TD><TD>5.6499255464471352</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Create Bill</B></TD><TD>11.355365073020911</TD><TD>5.6111614850684512</TD><TD>17.099568660973372</TD><TD>1.1539106135424984</TD><TD>21.556819532499325</TD><TD>5.069944823965665</TD><TD>4.8012335130284791</TD><TD>5.338656134902851</TD><TD>4.5927252826837783</TD><TD>5.5471643652475517</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Inspect Order</B></TD><TD>7.0384301998979071</TD><TD>4.9961711372326647</TD><TD>9.0806892625631495</TD><TD>3.4114673836891445</TD><TD>10.66539301610667</TD><TD>5.0966994417678011</TD><TD>4.9498504138474058</TD><TD>5.2435484696881964</TD><TD>4.8359019878108143</TD><TD>5.3574968957247879</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Pick Order</B></TD><TD>193.6932999392364</TD><TD>116.44767104780888</TD><TD>270.93892883066394</TD><TD>56.508439886154747</TD><TD>330.87815999231805</TD><TD>40.357506532764532</TD><TD>40.092275714087421</TD><TD>40.622737351441643</TD><TD>39.886468193583873</TD><TD>40.828544871945191</TD><TD>5.</TD><TD>5.</TD><TD>5.</TD><TD>5.</TD><TD>5.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Order</B></TD><TD>52.582633244195243</TD><TD>20.409553256075263</TD><TD>84.75571323231523</TD><TD>-4.5553503412637326</TD><TD>109.72061682965422</TD><TD>5.0393963252124649</TD><TD>4.9183119131874875</TD><TD>5.1604807372374424</TD><TD>4.824355702763734</TD><TD>5.2544369476611958</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Payment Timeout</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>5.0636787446203106</TD><TD>4.9154668860934958</TD><TD>5.2118906031471255</TD><TD>4.8004609630836175</TD><TD>5.3268965261570038</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Send Bill</B></TD><TD>27.221077414819661</TD><TD>18.78138966728827</TD><TD>35.660765162351055</TD><TD>12.232560923302163</TD><TD>42.209593906337162</TD><TD>4.8936948414644625</TD><TD>4.679198789676966</TD><TD>5.1081908932519591</TD><TD>4.5127592303664503</TD><TD>5.2746304525624748</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Plan Logistics 1</B></TD><TD>112.02276463925087</TD><TD>64.536490917656266</TD><TD>159.50903836084547</TD><TD>27.689218412375212</TD><TD>196.35631086612653</TD><TD>5.0176469270535238</TD><TD>4.8563006282955614</TD><TD>5.1789932258114861</TD><TD>4.7311029538494926</TD><TD>5.3041909002575549</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Payment Received</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>1.124444063690732</TD><TD>-0.27195549048683998</TD><TD>2.5208436178683042</TD><TD>-1.3555004997393818</TD><TD>3.6043886271208461</TD><TD>0.40000000000000002</TD><TD>-0.087999999999999967</TD><TD>0.88800000000000001</TD><TD>-0.46666666666666667</TD><TD>1.2666666666666666</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Receive Cash</B></TD><TD>11.509177286807276</TD><TD>5.6654894002118139</TD><TD>17.352865173402737</TD><TD>1.1310430619792697</TD><TD>21.887311511635282</TD><TD>5.008697929661067</TD><TD>4.880244482712901</TD><TD>5.1371513766092329</TD><TD>4.7805702233323579</TD><TD>5.236825635989776</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Confirm Logistics 1</B></TD><TD>3.8615580089491757</TD><TD>2.9809468922955453</TD><TD>4.742169125602806</TD><TD>2.297631162433166</TD><TD>5.4254848554651858</TD><TD>4.9961271712230761</TD><TD>4.7657380456306271</TD><TD>5.2265162968155252</TD><TD>4.5869661558266497</TD><TD>5.4052881866195026</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Pay Logistics</B></TD><TD>18.469926262043913</TD><TD>9.178630633944044</TD><TD>27.76122189014378</TD><TD>1.9689914033966076</TD><TD>34.970861120691218</TD><TD>4.6587036229713457</TD><TD>4.2670005254848666</TD><TD>5.0504067204578247</TD><TD>3.9630560454680364</TD><TD>5.354351200474655</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>And-Join 2</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>And-Join 1</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Deliver Goods</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>40.086900788365462</TD><TD>39.380027196327809</TD><TD>40.793774380403114</TD><TD>38.83152419048438</TD><TD>41.342277386246543</TD><TD>5.</TD><TD>5.</TD><TD>5.</TD><TD>5.</TD><TD>5.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Plan & Confirm Logistics</B></TD><TD>4.395325335869245</TD><TD>2.5462154403131194</TD><TD>6.2444352314253706</TD><TD>1.1113869967668366</TD><TD>7.6792636749716534</TD><TD>4.4097999687998337</TD><TD>3.4428828051940177</TD><TD>5.3767171324056502</TD><TD>2.6925973558386849</TD><TD>6.1270025817609826</TD><TD>1.8</TD><TD>1.4339999999999999</TD><TD>2.1660000000000004</TD><TD>1.1499999999999999</TD><TD>2.4500000000000002</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Pay Logistics 2</B></TD><TD>9.9613942993889442</TD><TD>3.5887483524055535</TD><TD>16.334040246372336</TD><TD>-1.3561463168383874</TD><TD>21.278934915616276</TD><TD>4.6624394021495918</TD><TD>3.6913471023788618</TD><TD>5.6335317019203215</TD><TD>2.9378219298791697</TD><TD>6.387056874420014</TD><TD>1.8</TD><TD>1.4339999999999999</TD><TD>2.1660000000000004</TD><TD>1.1499999999999999</TD><TD>2.4500000000000002</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Pick Up Goods</B></TD><TD>1.8990239526125805</TD><TD>-0.017851287912246994</TD><TD>3.8158991931374082</TD><TD>-1.5052626767347905</TD><TD>5.303310581959952</TD><TD>36.63346113296793</TD><TD>29.17077066958052</TD><TD>44.096151596355341</TD><TD>23.380049107826352</TD><TD>49.886873158109509</TD><TD>4.5</TD><TD>3.585</TD><TD>5.415</TD><TD>2.875</TD><TD>6.125</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Inspect Goods</B></TD><TD>1.0037242518639788</TD><TD>0.18648911007579572</TD><TD>1.820959393652162</TD><TD>-0.44764963382541745</TD><TD>2.4550981375533754</TD><TD>4.1728742568023494</TD><TD>3.1886753314606935</TD><TD>5.1570731821440052</TD><TD>2.424979990485201</TD><TD>5.9207685231194978</TD><TD>1.8</TD><TD>1.4339999999999999</TD><TD>2.1660000000000004</TD><TD>1.1499999999999999</TD><TD>2.4500000000000002</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Order Goods</B></TD><TD>0.79377690066281947</TD><TD>0.35645580584241665</TD><TD>1.2310979954832222</TD><TD>0.017113754123852742</TD><TD>1.5704400472017861</TD><TD>5.0652719257065364</TD><TD>4.8590822976439121</TD><TD>5.2714615537691607</TD><TD>4.6990881600215477</TD><TD>5.4314556913915251</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD><TD>2.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Send Fine</B></TD><TD>12.424202856324623</TD><TD>5.7248983418791761</TD><TD>19.123507370770071</TD><TD>0.52653090444063366</TD><TD>24.321874808208612</TD><TD>3.2454028478588826</TD><TD>1.8587110473498651</TD><TD>4.6320946483679002</TD><TD>0.78269883056144751</TD><TD>5.7081068651563172</TD><TD>1.3999999999999999</TD><TD>0.84092576521538753</TD><TD>1.9590742347846124</TD><TD>0.40710859942623479</TD><TD>2.3928914005737649</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Fine Time Out</B></TD><TD>3.9943058981738369</TD><TD>0.88622347220226239</TD><TD>7.1023883241454113</TD><TD>-1.5255126178958984</TD><TD>9.5141244142435717</TD><TD>3.408093686638181</TD><TD>1.6794521576402093</TD><TD>5.1367352156361523</TD><TD>0.33810190016637343</TD><TD>6.4780854731099886</TD><TD>1.2</TD><TD>0.60232450276090455</TD><TD>1.7976754972390954</TD><TD>0.13855444479395618</TD><TD>2.261445555206044</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Cancel Party</B></TD><TD>0.088688902801956709</TD><TD>-0.073611789325624066</TD><TD>0.25098959492953749</TD><TD>-0.1995500313044026</TD><TD>0.37692783690831599</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Cancel Order</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>4.0731510427675985</TD><TD>2.4779205563624975</TD><TD>5.6683815291726996</TD><TD>1.240091435764004</TD><TD>6.906210649771193</TD><TD>1.6000000000000001</TD><TD>1.1120000000000001</TD><TD>2.0880000000000001</TD><TD>0.73333333333333361</TD><TD>2.4666666666666668</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Cancel Order 2</B></TD><TD>0.2935521296155571</TD><TD>-0.2436482675809124</TD><TD>0.8307525268120266</TD><TD>-0.66049229163500345</TD><TD>1.2475965508661178</TD><TD>3.4342893668983598</TD><TD>2.2784394771268488</TD><TD>4.5901392566698709</TD><TD>1.3815504916210863</TD><TD>5.4870282421756329</TD><TD>1.6000000000000001</TD><TD>1.1120000000000001</TD><TD>2.0880000000000001</TD><TD>0.73333333333333361</TD><TD>2.4666666666666668</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>AND-Split 1</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Receive Fine</B></TD><TD>6.147343224171304</TD><TD>0.75135967579635743</TD><TD>11.543326772546251</TD><TD>-3.4356876677514157</TD><TD>15.730374116094023</TD><TD>3.1030933951030732</TD><TD>1.5260821064915449</TD><TD>4.6801046837146014</TD><TD>0.30239028691320069</TD><TD>5.9037965032929458</TD><TD>1.2</TD><TD>0.60232450276090455</TD><TD>1.7976754972390954</TD><TD>0.13855444479395618</TD><TD>2.261445555206044</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Paid By Lawsuit</B></TD><TD>3.6300603998047452</TD><TD>-1.4972363111099893</TD><TD>8.7573571107194788</TD><TD>-5.4757944146613129</TD><TD>12.735915214270804</TD><TD>2.1882479369801766</TD><TD>0.49993945207220403</TD><TD>3.8765564218881492</TD><TD>-0.8101141263809768</TD><TD>5.1866100003413305</TD><TD>0.80000000000000004</TD><TD>0.20232450276090463</TD><TD>1.3976754972390955</TD><TD>-0.26144555520604373</TD><TD>1.8614455552060438</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Refund</B></TD><TD>12.202351527746284</TD><TD>6.3533956477633513</TD><TD>18.051307407729219</TD><TD>1.8148615769569236</TD><TD>22.589841478535647</TD><TD>3.6905173281563912</TD><TD>2.347639859522757</TD><TD>5.0333947967900254</TD><TD>1.3056256488890083</TD><TD>6.0754090074237741</TD><TD>1.6000000000000001</TD><TD>1.1120000000000001</TD><TD>2.0880000000000001</TD><TD>0.73333333333333361</TD><TD>2.4666666666666668</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Put Back Goods</B></TD><TD>3.6584804080989657</TD><TD>1.9522737987619252</TD><TD>5.3646870174360064</TD><TD>0.62833205818345661</TD><TD>6.6886287580144748</TD><TD>35.758702548954147</TD><TD>28.449665186271766</TD><TD>43.067739911636529</TD><TD>22.778171713589263</TD><TD>48.739233384319036</TD><TD>4.5</TD><TD>3.585</TD><TD>5.415</TD><TD>2.875</TD><TD>6.125</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>End Process</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
</TABLE>
<TABLE>
<TR />
</TABLE>
<TABLE BORDER="1">
<TR BGCOLOR="lightgrey">
<TD COLSPAN="11">
<CENTER><B>Status</B></CENTER>
</TD>
</TR>
<TR BGCOLOR="lightgrey">
<TD />
<TD COLSPAN="5">
<CENTER><B>Wait Time</B></CENTER>
</TD>
<TD COLSPAN="5">
<CENTER><B>Wait+Queue Time</B></CENTER>
</TD>
</TR>
<TR BGCOLOR="lightgrey">
<TD />
<TD>
<CENTER><B>Mean</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 99%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 99%</B></CENTER>
</TD>
<TD>
<CENTER><B>Mean</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 90%</B></CENTER>
</TD>
<TD>
<CENTER><B>Lower 99%</B></CENTER>
</TD>
<TD>
<CENTER><B>Upper 99%</B></CENTER>
</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Start</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>52.582633244195243</TD><TD>20.409553256075263</TD><TD>84.75571323231523</TD><TD>-4.5553503412637326</TD><TD>109.72061682965422</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Process Payment</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>11.477868199943764</TD><TD>5.6800484733479664</TD><TD>17.275687926539561</TD><TD>1.1811938221096963</TD><TD>21.774542577777829</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Complete</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>7.0384301998979071</TD><TD>4.9961711372326647</TD><TD>9.0806892625631495</TD><TD>3.4114673836891445</TD><TD>10.66539301610667</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Process Goods</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>193.6932999392364</TD><TD>116.44767104780888</TD><TD>270.93892883066394</TD><TD>56.508439886154747</TD><TD>330.87815999231805</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Process Logistics</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>112.02276463925087</TD><TD>64.536490917656266</TD><TD>159.50903836084547</TD><TD>27.689218412375212</TD><TD>196.35631086612653</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Bill Created</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>27.221077414819661</TD><TD>18.78138966728827</TD><TD>35.660765162351055</TD><TD>12.232560923302163</TD><TD>42.209593906337162</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Bill Send</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Logistics Planned</B></TD><TD>18.550687293564387</TD><TD>7.7793174173890396</TD><TD>29.322057169739736</TD><TD>-0.57879472696560086</TD><TD>37.680169314094371</TD><TD>21.9973477765467</TD><TD>10.663298026752427</TD><TD>33.331397526340972</TD><TD>1.8685708984967633</TD><TD>42.126124654596637</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Not Complete</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.79377690066281947</TD><TD>0.35645580584241665</TD><TD>1.2310979954832222</TD><TD>0.017113754123852742</TD><TD>1.5704400472017861</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Paid</B></TD><TD>160.72436341391369</TD><TD>97.959940787748536</TD><TD>223.48878604007885</TD><TD>49.257492629740582</TD><TD>272.19123419808682</TD><TD>163.18441289640236</TD><TD>100.36217272044757</TD><TD>226.00665307235715</TD><TD>51.614860671346037</TD><TD>274.75396512145869</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Logistics Confirmed</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>18.469926262043913</TD><TD>9.178630633944044</TD><TD>27.76122189014378</TD><TD>1.9689914033966076</TD><TD>34.970861120691218</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Goods Ready</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Logistics Ready</B></TD><TD>252.4967320973858</TD><TD>163.97854879627056</TD><TD>341.01491539850105</TD><TD>95.292308201962555</TD><TD>409.70115599280905</TD><TD>252.4967320973858</TD><TD>163.97854879627056</TD><TD>341.01491539850105</TD><TD>95.292308201962555</TD><TD>409.70115599280905</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Order Ready</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.073388032403889275</TD><TD>-0.060912066895228101</TD><TD>0.20768813170300665</TD><TD>-0.16512307290875086</TD><TD>0.31189913771652944</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Ready for Party</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.03941729013420299</TD><TD>-0.032716350811388475</TD><TD>0.11155093107979445</TD><TD>-0.088688902801956696</TD><TD>0.16752348307036269</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Order Done</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Party!!</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>4.395325335869245</TD><TD>2.5462154403131194</TD><TD>6.2444352314253706</TD><TD>1.1113869967668366</TD><TD>7.6792636749716534</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Logistics Planned & Confirmed</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>9.9613942993889442</TD><TD>3.5887483524055535</TD><TD>16.334040246372336</TD><TD>-1.3561463168383874</TD><TD>21.278934915616276</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Logistics Paid</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>1.8990239526125805</TD><TD>-0.017851287912246994</TD><TD>3.8158991931374082</TD><TD>-1.5052626767347905</TD><TD>5.303310581959952</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Goods Back</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>1.0037242518639788</TD><TD>0.18648911007579572</TD><TD>1.820959393652162</TD><TD>-0.44764963382541745</TD><TD>2.4550981375533754</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Not Paid</B></TD><TD>179.52848894427888</TD><TD>88.312027087867747</TD><TD>270.74495080068999</TD><TD>17.532040292182614</TD><TD>341.52493759637514</TD><TD>179.6018769766828</TD><TD>88.427006551057701</TD><TD>270.77674740230793</TD><TD>17.679292887457876</TD><TD>341.52446106590776</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Goods Not Ok</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>12.424202856324623</TD><TD>5.7248983418791761</TD><TD>19.123507370770071</TD><TD>0.52653090444063366</TD><TD>24.321874808208612</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Fine Send</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>6.5132135364438195</TD><TD>2.1113892083449874</TD><TD>10.915037864542651</TD><TD>-1.3042340407808819</TD><TD>14.330661113668521</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Fine Never Paid</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>3.6300603998047452</TD><TD>-1.4972363111099893</TD><TD>8.7573571107194788</TD><TD>-5.4757944146613129</TD><TD>12.735915214270804</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Party Cancelled</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>12.202351527746284</TD><TD>6.3533956477633513</TD><TD>18.051307407729219</TD><TD>1.8148615769569236</TD><TD>22.589841478535647</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Order Cancelled</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>3.6584804080989657</TD><TD>1.9522737987619252</TD><TD>5.3646870174360064</TD><TD>0.62833205818345661</TD><TD>6.6886287580144748</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>End</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Process Order</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey"><B>Goods Ordered</B></TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>0.</TD><TD>46.873501237778378</TD><TD>30.249950223783848</TD><TD>63.497052251772907</TD><TD>17.350801349536727</TD><TD>76.396201126020031</TD>
</TR>
</TABLE>
<TABLE>
<TR />
</TABLE>
<TABLE BORDER="1">
<TR>
<TD BGCOLOR="lightgrey" COLSPAN="15">
<CENTER><B>Total</B></CENTER>
</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey" COLSPAN="5">
<CENTER><B>Lead Time</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey" COLSPAN="5">
<CENTER><B>Work Time</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey" COLSPAN="5">
<CENTER><B>Cost</B></CENTER>
</TD>
</TR>
<TR>
<TD BGCOLOR="lightgrey">
<CENTER><B>Mean</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Lower 90%</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Upper 90%</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Lower 99%</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Upper 99%</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Mean</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Lower 90%</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Upper 90%</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Lower 99%</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Upper 99%</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Mean</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Lower 90%</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Upper 90%</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Lower 99%</B></CENTER>
</TD>
<TD BGCOLOR="lightgrey">
<CENTER><B>Upper 99%</B></CENTER>
</TD>
</TR>
<TR><TD>352.43961362485754</TD><TD>233.93352039563848</TD><TD>470.9457068540766</TD><TD>141.97797264400404</TD><TD>562.90125460571107</TD><TD>152.61921623814132</TD><TD>132.39901397788626</TD><TD>172.83941849839638</TD><TD>116.70902096719655</TD><TD>188.52941150908609</TD><TD>31.384469696969699</TD><TD>27.609392745380724</TD><TD>35.159546648558674</TD><TD>24.680098061634091</TD><TD>38.088841332305307</TD>
</TR>
</TABLE>
<TABLE>
<TR />
</TABLE>
</BODY></HTML>
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